Terms and Conditions

Policies related to Suppliers

The page is an online platform/service through which users of the page or their authorized representatives can purchase products harvested or manufactured in Puerto Rico with delivery in the Northern Zone of the Island.

The Client understands and accepts that Cultivos Borinquen may sometimes function as an intermediary between supplier and consumers.

Cultivos Borinquen HAS NO CONTROL over the conduct of other users or product suppliers and denies all responsibility in this regard to the maximum extent permitted by Law.

Delivery Policy

We deliver in the Northern Zone twice a month (in the middle and end of the month). This can change. You will be notified 24 hours in advance of the delivery date of any changes. The approximate delivery time and specific location will be notified by phone call or text message to the number provided by the customer.

Cancellation policy

We do not accept returns. The 50% deposit requested when placing the order is non-refundable (where applicable).

Shipping policy

We ship by First Class Mail Services (2-5 business days) through USPS. Shipping orders carries a cost that is broken down and added to your order. To keep you informed, we will send you shipping updates regularly and stay in touch with our customer.

Guarantee

Seed Packaging

Seeds and plants are living products that depend on many factors that influence the germination, growth and development of plants such as: the appropriate planting time and technique: the depth of planting, the substrate used, the germination environment adequate fertility, disease control, insect control and a reasonable climate for direct sown seeds. If any of these factors are not correct, the seed may not perform at its best, because most, if not all, are out of our control, most of the success of these seeds is in the hands of the producer. If they have been properly cared for and are still not growing, I will replace the packaging on that seed, one time.

Germinated Plants or Special Orders

We are committed to delivering a high quality product, plants that reflect good care and attention according to their variety. If the plant has been delivered in the aforementioned conditions and does not receive care by the customer and dies we are not responsible and there are no guarantees for such cases.

The customer must be aware that for Special Orders there are factors beyond our control that could delay the approximate delivery times.

The customer must take into account that each variety has different characteristics and germination times, and that this may affect delivery times.

Refund policy

Shipping by Mail

If our product does not arrive at its destination and the customer presents the evidence, a refund will be made for their order.

Deliveries

If at the time of delivery the customer is not satisfied with the quality of the product, they have the right to request a refund.

If the client does not arrive at the location on the mutually agreed date, the money will NOT be refunded.

Privacy Policy

All data provided that has been retained, processed or managed from/by our clients and user may be shared with other platforms for advertising purposes.

The client accepts and allows that (their data provided) may be used by Cultivos Borinquen for internal advertising purposes.